There are three main ways Starbucks is looking to boost its drive-thrus, according to the report. The first is to optimize existing drive-thrus and operations to speed up service.
The second plan, which is already in place at about 300 Starbucks locations and being added to 200 more by the end of next month, is to have employees walk drive-thru lines with handheld point-of-sale devices so they can take orders in advance like at Chick-fil-A, according to the report.
The biggest change may be in new Starbucks stores, which could be built as drive-thru-only locations, according to the report. They would have no seating for guests but would have multiple drive-thru lanes.